With connectivity playing an increasingly important role in material handling, what steps does Konecranes take to help ensure the security of information it collects concerning its customers’ operations and processes?
The ability to diagnose and even correct equipment faults remotely is a powerful tool for reducing equipment downtime. In the industries in which Konecranes’ customers operate, this is great news, as a machine failure – as with any failure at any single point in the process chain – can have significant economic impact.
Data connectivity in the industrial context provides significant benefits. For example, it enables customers to monitor and diagnose their equipment’s usage and condition. To be able to predict when a fault will occur based on actual component status – rather than simply waiting until a component fails – is a great way to stay one step ahead. Early warnings allow repair or replacement before any problems occur.
The top-down view
But the upsides don’t end there.Time is money, after all, and solutions like TRUCONNECT automatically provide meaningful information on where time is being wasted in your processes.
This in-depth process knowledge, which details machine running time and operator activity, helps with one-off fault correction. It can also give facility operators insight into the reasons for other instances of downtime helping them enhance the efficiency of machines and processes. Essentially,connectivity solutions help to deliver the big picture.
But in general visibility over both machine operations and processes brings risks. Because the data that enables all these benefits provides detailed information on customer operations, privacy is a natural requirement for companies and must be assured.
Manager, Remote Delivery, Product and Services Development, Konecranes
Ari Kuukka manages the operations of Konecranes’ Remote Service products’ IT infrastructure, along with its remote connections network, which consists of several thousands of remote devices at customer premises around the world.