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Real-time remote troubleshooting

August 31, 2016

Connecting data, machines and people is key to the future of industry. Konecranes new Remote Center in Hyvinkää, Finland provides real-time technical support for Konecranes customers and field service operatives.

The impetus for the establishment of the center came from a clear customer need for instantaneous problem solving to help reduce downtime and improve productivity. Transparency, speed and the expertise of our people – one team in one location – gives the new center its leading edge.

“The Remote Center fully supports Konecranes Industrial Internet initiative, making machines intelligent and aware of their condition, and networking them to create real-time visibility for enhanced safety and productivity,” says Jukka Paasonen, Director, Technology and Quality in Service at Konecranes.

TRUCONNECT Remote Support provides 24/7 access to a global network of crane experts and specialists, offering problem solving and troubleshooting to help reduce unplanned downtime. It plays an integral part in daily Remote Center activities – all from one simple point of contact.

The commitment to connectivity and digitalization of the Remote Center is further aided by the GTS Dashboard. This new product uses remote data to monitor changes in a crane. Access to all Konecranes data enables Global Technical Support to deliver the best possible support for Konecranes service and customers.

You can read more about the GTS Dashboard tool in this recent article.

 

Text: Daniel Penfold
Photos: Konecranes